Customer Success Manager (Key Accounts)

Customer Success Manager (Key Accounts) will proactively drive new product attachment and effective strong relationships across existing customer base through on-boarding, up-selling and cross selling, advocating for a positive customer experience.

Requirements

• Partner with sales team for smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Successfully carry-out full-sales cycle for growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they're leveraging Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal Datadog teams
• 5-7 years of experience in a customer account facing role

Benefits

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• Inclusive company culture
• Intra-departmental mentor and buddy program
• Continuous professional development
• Product training
• Career pathing
• New hire stock equity
• Employee stock purchase plan
• Generous global benefits