Customer Success Manager - Denver
DatadogDenver, Colorado, United States
Posted September 5, 2025
86000 - 118000 USD year
Full Time
About the Company
Datadog is a leading monitoring platform for cloud applications, offering comprehensive observability by integrating data from servers, containers, databases, and third-party services. Our APM, log management, and infrastructure monitoring solutions empower DevOps teams to optimize performance, minimize downtime, and deliver exceptional user experiences. Datadog's open-source tools and cutting-edge technology make it a distinctive player in the cloud computing and DevOps space.
Job Description
This Customer Success Manager role focuses on onboarding and building strong relationships with existing customers to maximize adoption of Datadog's product. The role involves proactive account management, identifying customer needs, advocating for growth, and providing helpful advice. Datadog emphasizes a hybrid work environment with a collaborative, creative culture.
Requirements
- 5-7 years of experience in a customer account facing role
- Strong communication and attention to detail skills
- Experience in negotiating contract terms and overcoming pricing objections
- Experience in building long-lasting relationships
- Experience in a customer-minded role
- Proficiency in using a CRM (e.g., Salesforce) and familiarity with the MEDDIC framework
Benefits
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- Inclusive company culture
- Intra-departmental mentor and buddy program
- Continuous professional development
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits