Customer Success Associate
DatadogChiyoda, Japan
Posted October 29, 2025
Full Time
About the Company
Datadog is a leading monitoring platform for cloud applications, offering comprehensive observability by integrating data from servers, containers, databases, and third-party services. Our APM, log management, and infrastructure monitoring solutions empower DevOps teams to optimize performance, minimize downtime, and deliver exceptional user experiences. Datadog's open-source tools and cutting-edge technology make it a distinctive player in the cloud computing and DevOps space.
Job Description
Datadog is seeking a Customer Success Associate to partner with existing customers, deliver training, onboarding support, and upselling/cross-selling. The role focuses on maximizing customer experience, building trust, and identifying unique needs. The company values human relationships and collaboration, operates as a hybrid workplace, and prioritizes the success of customers and long-term product adoption.
Requirements
- Identify and create opportunities for upselling/cross-selling with existing customers.
- Manage full-sales cycle for existing customers.
- Improve customer experience and troubleshoot ongoing issues.
- Grow loyalty and promote benefits of long-term use and product adoption.
Benefits
- Rewards commensurate with individual performance and achievement
- Stock options for new hires
- Employee stock purchase program (ESPP)
- Leadership development opportunities
- Product training
- Career path development
- Debate training
- Mentorship and buddy program
- Inclusive culture
- Community membership opportunities
- Healthcare benefits
- Retirement plans