Customer Success Associate
DatadogChiyoda, Japan
Posted October 29, 2025
Full Time
About the Company
Datadog is a leading monitoring platform for cloud applications, offering comprehensive observability by integrating data from servers, containers, databases, and third-party services. Our APM, log management, and infrastructure monitoring solutions empower DevOps teams to optimize performance, minimize downtime, and deliver exceptional user experiences. Datadog's open-source tools and cutting-edge technology make it a distinctive player in the cloud computing and DevOps space.
Job Description
Datadog is seeking a Customer Success Associate to focus on the long-term strategic relationship with customers, driving adoption of Datadog products, and ensuring successful product use and retention. This role involves managing sales cycles, proactively building relationships, and acting as an advisor to customers to effectively leverage the Datadog product.
Requirements
- Identify target opportunities
- Manage requests from book of business
- Focus on retention
- Act as an advisor to customers
- Monitor usage trends
- Collaborate cross-functionally
- Passionate about building relationships
Benefits
- Best-in-breed onboarding
- Sales training
- Intra-departmental mentor and buddy program
- Continuous professional development
- New hire stock equity
- Employee stock purchase plan
- Global benefits