Manager 1, Technical Support Engineering

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

Requirements

• Manage, develop, and mentor a fast-paced team of Solutions Engineers
• Ensure successful onboarding of new Solutions Engineers
• Triage Solutions Engineering queues and work with Product and Engineering on urgent matters
• Review and help prioritize Solutions Engineering escalations
• Dispatch customer requests throughout the day as part of a queue rotation schedule
• Oversee demo training and assist in demo certification
• Assist with incident response during outages/incidents
• Build out documentation and knowledge base articles for a variety of technologies

Benefits

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture