Manager, Enterprise Customer Success

We’re looking for a Manager of Enterprise Customer Success to manage, recruit, onboard and train a team of Enterprise Customer Success Managers. Your team is responsible for proactively driving adoption across our existing customer base through on-boarding and customer education.

Requirements

• Manage, recruit, onboard and train a team of Enterprise Customer Success Managers
• Coach your team through building executive relationships with named Enterprise accounts at Fortune 1000 companies
• Manage customer lifecycle including the on-boarding process for new customers, monitoring and analyzing usage trends to uncover renewal risks and identifying opportunities for contract growth/optimization
• Collaborate cross-functionally with internal Datadog teams (Sales, Support, Enablement, Product, Finance, and Legal)
• Serve as an escalation point between customers and internal Datadog teams to ensure customer success and adoption
• Ensure customer satisfaction and work to troubleshoot and resolve customer issues in an accurate and timely manner

Benefits

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Sales training in MEDDIC and Command of the Message
• Intra-departmental mentor and buddy program for in-house networking
• An inclusive company culture, opportunity to join our Community Guilds
• Generous global benefits