Account Manager- US

Join our dynamic Account Management team in NYC as an Account Manager, responsible for ensuring customer satisfaction and growth, and driving retention and expansion. The ideal candidate has at least 8+ years of experience in a business-oriented client-facing role, with a proven track record in achieving gross retention rate and exceeding net retention rate. They will work closely with our customers to understand their business, challenges, and objectives, and will be responsible for guiding them through the customer journey, building champions, and cultivating customer stories and feedback.

Requirements

• At least 8+ years in a business-oriented and client-facing position such as Account Management or Customer Success Management roles
• Proven experience handling complex negotiations
• Track record in achieving gross retention rate and exceeding net retention rate
• Previous experience in a B2B SaaS environment is mandatory
• Experience working with technical / corporate IT personas
• Bachelor’s Degree or equivalent experience

Benefits

• Flex Life: Remote, hybrid, & in-office options, including working from our NY office, located in Soho + $500 stipend to help you set up your ideal workspace
• Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best
• A $100 annual allowance is provided for a leisure activity of your choice in Sports
• Professional Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager
• Events & Team building: #We care and we have fun! We organize Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture
• Parent Care: Gifts & care packages to celebrate growing families
• PTO: 20 paid time off days, 5 sick days and 2 floating holidays + 12 national holidays
• 401 K eligibility + matching