Contact Center Supervisor - Interpretation Services

DATAMARK, Inc. is seeking a Contact Center Supervisor for our Interpretation Services team to oversee day-to-day operations, manage a diverse team of interpreters, and ensure exceptional service delivery.

Requirements

• High school diploma or equivalent; Bachelor's degree in a related field preferred
• Minimum of 2 years experience in a contact center services role
• At least 1 year of supervisory or team leader experience
• Fluency in at least two languages (including English) required
• Strong leadership and motivational skills
• Excellent communication and interpersonal skills
• Knowledge of interpretation services and relevant industry standards perferred
• Ability to manage escalated issues with professionalism
• Proficiency in Microsoft Office Suite and experience with contact center software

Benefits

• All legal benefits
• Medical Insurance (Gastos Medicos Mayores)
• Life Insurance
• Savings fund
• Paid Training