Contact Center Supervisor - Interpretation Services

DATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Interpretation Services team. This role is crucial in ensuring that our interpretation services meet the highest standards of quality and efficiency.

Requirements

• High school diploma or equivalent; Bachelor's degree in a related field preferred
• Minimum of 2 years experience in a contact center services role
• At least 1 year of supervisory or team leader experience
• Fluency in at least two languages (including English) required
• Strong leadership and motivational skills
• Excellent communication and interpersonal skills
• Knowledge of interpretation services and relevant industry standards perferred
• Ability to manage escalated issues with professionalism
• Proficiency in Microsoft Office Suite and experience with contact center software

Benefits

• All legal benefits
• Medical Insurance (Gastos Medicos Mayores)
• Life Insurance
• Savings fund
• Paid Training