Technical Support Agent 2 Hybrid

We are seeking a dedicated Technical Support Agent to become a vital part of our team. In this role, you will provide exceptional technical support to our clients, troubleshoot software and hardware issues, and maintain high customer satisfaction.

Requirements

• Troubleshoot and resolve technical issues related to software, hardware, and networking.
• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Guide users through the installation and configuration of software or hardware solutions.
• Document ongoing issues and resolutions in our ticketing system to track progress.
• Work collaboratively with other team members to share insights and solutions.
• Stay updated on the latest technology trends and product information.

Benefits

• All legal benefits
• Life Insurance
• Savings fund
• Paid Training