Agente de Soporte Tecnico Bilingue

Join DATAMARK as a Technical Support Agent to provide exceptional technical support to clients, troubleshooting software and hardware issues, and maintaining high customer satisfaction.

Requirements

• Troubleshoot and resolve technical issues related to software, hardware, and networking.
• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Guide users through the installation and configuration of software or hardware solutions.
• Document ongoing issues and resolutions in our ticketing system to track progress.
• Work collaboratively with other team members to share insights and solutions.
• Stay updated on the latest technology trends and product information.
• Associates degree in Computer Science or related discipline with computer classes.
• Minimum of two (2) year of programming experience in and strong knowledge of one or more of the following technologies: SQL Database, Read system log files, PHP, Sharepoint.
• Demonstrated analytical skills with the ability to problem-solve with customers by listening, understanding and responding to the needs of the customer.
• Knowledgeable about Help Desk activities, including define, implement and monitor escalation process.
• Customer relationship skills in a call center environment and the ability to collaborate with all business units.
• Strong analytical skills and demonstrated ability to develop solutions and alternatives that meet business goals.
• Effective verbal and written communication skills with the ability to listen and communicate with technical and non-technical clients.
• Bilingual (Spanish/English C1)

Benefits

• All legal benefits
• Life Insurance
• Savings fund
• Paid Training