Team Lead, Relationship Management - Grata

Grata is looking for a Team Lead to join its Relationship Management organization. The ideal candidate will manage a book of customers, drive customer success, and lead a team of Relationship Managers to achieve commercial outcomes. The company offers a hybrid work arrangement, competitive salary range, and benefits package.

Requirements

• 4+ years of work experience in customer success, account management, or relationship management
• 1+ years of experience in building, managing, or coaching a high performing customer success team and/or peers
• Passionate about developing people and coaching your team to meet their full potential
• Proven success with owning and driving onboarding, adoption, customer renewals, upsells and NRR
• Ability to work independently and lead initiatives in a fast-paced environment
• Excellent critical thinking skills; able to break down business problems and create solutions that align to business goals
• Exceptional communication skills, both verbal and written, and ability to work across groups

Benefits

• health insurance (medical, dental, vision)
• a retirement savings plan
• paid time off
• bonuses, commissions, or overtime if applicable