Team Lead, Relationship Management - Grata

Grata is looking for an exceptional Team Lead to join our Relationship Management organization. In this player-coach role, you’ll manage a partial book of full lifecycle accounts, while supporting and enabling a broader team of Relationship Managers (RMs) across both retention and growth motions.

Requirements

• 4+ years of work experience in customer success, account management, or relationship management.
• 1+ years of experience in building, managing, or coaching a high performing customer success team and/or peers
• Passionate about developing people and coaching your team to meet their full potential
• Proven success with owning and driving onboarding, adoption, customer renewals, upsells and NRR
• Ability to work independently and lead initiatives in a fast-paced environment
• Excellent critical thinking skills; able to break down business problems and create solutions that align to business goals
• Exceptional communication skills, both verbal and written, and ability to work across groups