Customer Success Manager - Mid Market & Enterprise

As a Customer Success Manager at DataSnipper, you will be a trusted advisor and strategic partner to our customers, driving meaningful business transformation through our AI-powered platform. You will drive impactful customer outcomes throughout the entire customer journey, from onboarding through renewal and expansion, helping clients reimagine their audit and finance workflows, unlock efficiency gains, and achieve measurable ROI.

Requirements

• 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or another client-service role in B2B SaaS
• Audit or finance industry exposure is preferred (either through prior roles or by working closely with audit/accounting teams)
• Proven ability to help customers reimagine their processes and workflows, demonstrating how technology can drive measurable business outcomes and competitive advantage

Benefits

• Equity (Stock Appreciation Rights) to share the company's success and growth
• Pension plan with a 6% contribution on top of your base salary
• 28 vacation days per year (full-time) to support your work-life balance
• Hybrid work model with at least 3 days onsite in our Amsterdam office
• Daily, freshly prepared lunches by our in-house chef to keep you energized
• NS business card for easy commuting to the office
• Access to continuous learning and development initiatives to grow your skills
• Engage with a vibrant international team spread across five global offices
• Company-wide events like DataSnipper GO where global teams come together
• Access to OpenUp, a mental health and wellness platform supporting your wellbeing
• Friday drinks and various social activities are designed for team bonding and fun