Customer Success Manager
DatologyAIRedwood City, California, United States
Posted April 13, 2026
165000 - 210000 USD
Full Time
About the Company
DatologyAI specializes in developing automated tools to select optimal data for training deep learning models. By identifying and filtering out redundant or harmful data points through cutting-edge research and algorithms, DatologyAI enables customers across various industries to build more effective and cost-efficient models without the need for labeled data.
Job Description
DatologyAI is seeking a Customer Success Manager to own the post-sales relationship for its growing base of AI customers. The successful candidate will work with ML engineers, research teams, and infrastructure leads to help them realize the full value of DatologyAI's platform. This role involves building and operationalizing the customer success function from scratch, owning onboarding and expansion for a portfolio of enterprise accounts, and serving as the primary relationship owner and project lead post-sale.
Requirements
- 4+ years in Customer Success, Technical Account Management, or a related post-sale function (ideally data infrastructure or AI/ML company)
- Proven experience managing highly technical enterprise customers
- A track record of building CS programs from the ground up
- Strong commercial instincts
- Excellent communication skills
- Comfort operating in ambiguity and moving quickly in a small, high-ownership environment
Benefits
- 100% covered health benefits (medical, vision, and dental)
- 401(k) plan with a generous 4% company match
- Unlimited PTO policy
- Annual $2,000 wellness stipend
- Annual $1,000 learning and development stipend
- Daily lunches and snacks are provided in our office
- Relocation assistance for employees moving to the Bay Area
