Box Office Agent

We are seeking a Box Office Agent to provide excellent customer service and work with the box office team to provide a great time for guests before the show starts. The ideal candidate will have charm, a sense of humor, and motivation to serve our guests and contribute to their amazing experience at our Theaters.

Requirements

• Provide excellent customer service
• Work with the box office team
• Input reservations and orders into the in-house ticketing system
• Collect required paperwork, payment, and/or vouchers
• Promote upgrades on every order
• Assist with scanning, ticket taking, and theater check-in
• Answer customer calls for reservations, new orders, and/or relevant questions
• Perform ticket auditing function
• Assist in conflict resolution
• Follow all opening and closing procedures
• Document and update customer records
• Develop and maintain a knowledge base of the evolving shows and services
• Uphold payment handling policy and ensure all revenue is reported properly
• Collect all paperwork obtained throughout your shift and turn in for auditing
• Maintain professional and technical knowledge of in-house ticketing system
• Ensure your station is stocked for your shift
• Assist with line management
• Assist with fraud detection
• Participate in company training sessions
• Perform additional tasks and duties as assigned