Customer Operations Analyst Sr
DayforceToronto, Ontario, Canada • Minneapolis, Minnesota, United States • Philippines
Posted March 31, 2026
Full Time
About the Company
Dayforce is a global leader in human capital management (HCM) technology, delivering an AI-powered people platform that unifies HR, payroll, talent, workforce management, and benefits functions. By integrating workforce planning, scheduling, time and attendance, labor scheduling and planning, task management, and employee self-service into a single solution, Dayforce enables organizations to streamline operations and make data-driven decisions. The platform’s real-time analytics and predictive insights help companies of all sizes unlock workforce potential and operate with confidence. Dayforce’s commitment to improving work life for thousands of customers and millions of employees worldwide sets it apart as a trusted partner for organizations seeking measurable, scalable HCM solutions.
Job Description
The Senior Customer Operations Analyst will apply analytical and business acumen to help GCO leaders make informed, data-driven decisions. The role will lead reporting initiatives, support forecasting and operational planning, and mentor analysts on data modeling and visualization best practices.
Requirements
- High attention to detail, with the ability to manage multiple priorities in a dynamic environment.
- Advanced analytical, problem-solving, and critical-thinking skills.
- Strong communication and collaboration skills; able to translate data insights for business audiences.
- Experience building Power BI or Tableau dashboards.
- Proficiency in Excel.
- Experience working with Salesforce a plus.
Benefits
- Excellent time away from work programs
- Comprehensive wellness initiatives
- Recognition through competitive pay and benefits
- Opportunities for personal and professional growth
- Support for community impact