Manager Customer Support

Role Overview

The Customer Support Manager will oversee day-to-day operations and personnel striving for maximum efficiency and cost-effectiveness while providing exceptional service to our customers.

What You Will Do

Ensure key client deliverables, provide support and guidance to staff members, work to standardize processes, drive continual improvement of service delivery, and project management.

Why It Might Be a Fit

The ideal candidate will have 3+ years of contact center experience, strong project management skills, and excellent customer service and communication skills.

Requirements

• 3+ years Contact Center experience
• Strong project management skills
• Strong organizational skills
• Excellent verbal and written communication skills
• Time management
• Client service and leadership qualities

Benefits

• Excellent time away from work programs
• Comprehensive wellness initiatives
• Recognition through competitive pay and benefits
• Opportunities for personal and professional growth
• Volunteer days
• Charity support