Services Consultant

The Service Consultant is responsible for onboarding new clients to the Dayforce system or supporting existing clients upgrading to new Dayforce processing products.

Requirements

• Translate business process requirements into configuration requirements for Dayforce solutions across varying levels of complexity.
• Collaborate with the Project Manager and project team to complete implementations successfully.
• Build strong working relationships with internal teams, customers, and peers to promote teamwork and collaboration.
• Independently resolve project issues and escalate when appropriate.
• Demonstrate strong understanding of Workforce Management, Payroll, Benefits, and related functions including Finance, labor relations, training development, and technical environments.
• Conduct preliminary client interviews, including needs analysis and gap/fit assessments.
• Prepare clients for implementation completion by reviewing processes, running interfaces, and providing hands-on support during first live payroll.
• Test and document custom solutions while troubleshooting complex issues.
• Design and execute system integration and user acceptance testing.
• Ensure implementation quality by validating backend changes, user credentials, and billing/remittance configurations.
• Support smooth transition activities to the support team post-implementation.
• Contribute to project planning activities and ensure delivery timelines and quality expectations are achieved.
• Support midday shift operational requirements.

Benefits

• Excellent time away from work programs
• Comprehensive wellness initiatives
• Recognition through competitive pay and benefits