Manager, Customer Solutions Engineering

dbt Labs is seeking a Manager of Customer Solutions Engineering to lead a team of Customer Solutions Engineers across the APJ regions. The successful candidate will be responsible for providing high-quality technical support to enterprise customers, implementing support processes, and fostering a culture of continuous learning and professional growth within the team.

Requirements

• Extensive experience in technical support or engineering, preferably with enterprise-level customers in a SaaS environment
• A proven track record of building and leading high-performing technical support or engineering teams
• Exceptional problem-solving skills, with a capacity to handle complex technical issues and provide effective solutions
• Excellent communication and interpersonal skills, capable of navigating diverse cultural and regional nuances within a global team
• Adeptness at project and program management, with a keen ability to organize, prioritize, and manage cross-functional projects

Benefits

• Unlimited vacation
• 401k with 3% guaranteed contribution
• Excellent healthcare
• Paid Parental Leave
• Wellness stipend
• Home office stipend