Technical Support Specialist III
Dealer SpikeBelize
Posted May 5, 2026
Full Time
About the Company
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals.
Job Description
As a Technical Support Specialist III, you will provide technical support to customers using a ticket-based case tracking system and knowledge base. You will have comprehensive knowledge of the Dealer Spike Web Platform and web development skills.
Requirements
- Working knowledge of HTML, CSS / LESS or SASS, JavaScript, jQuery, and including concepts like layout design, cross browser compatibility, and accessibility
- Working knowledge of mobile-first, responsive web design, and CSS frameworks such as Bootstrap and Flexbox
- Excellent written and verbal communication
- Critical thinking / problem-solving skills
- Previous customer service experience (2+ years preferred)
- Previous web development experience (1+ years preferred)
- Comfortable working in a team and managing frequent interruptions
- Clear speaking voice / good phone skills
- Enjoys technical challenges and working to develop creative solutions
Benefits
- Equal employment opportunities (EEO) to all employees and applicants for employment
