IT Helpdesk Associate

Dean Technology is seeking a motivated and detail-oriented person to fill an onsite Helpdesk Associate position in our Addison, TX manufacturing facility. The ideal applicant should have a minimum of 3 years’ experience in a helpdesk role, have great multi-tasking and people skills, and enjoy working in a fast-paced environment.

Requirements

• Proficiency in the setup and troubleshooting of onsite and remote computers, printers, scanners, copiers, and other network enabled devices in a Microsoft Active Directory environment.
• Prior experience installing, configuring, and troubleshooting a variety of software and desktop operating systems such as office 365 products and Windows 11.
• Must understand networking concepts such as DNS and DHCP
• Experience running network wiring and terminating cables with RJ45 connectors and keystone jacks
• Must be capable of following established procedures and policies
• Manage and resolve helpdesk requests in person or over the phone and escalate tickets when necessary to ensure a timely resolution.
• Will be responsible for carrying out security awareness training for personnel who do not have computer access to online training.

Benefits

• Health insurance
• Vision
• Life
• STD
• LTD
• FSA
• Dental
• 401k
• Paid vacation