Helpdesk Associate

Dean Technology is seeking a Helpdesk Associate to manage and resolve internal helpdesk requests, troubleshoot issues, and understand corporate onboarding policies and procedures.

Requirements

• Proficiency in setting up and troubleshooting onsite and remote computers, printers, scanners, copiers, and other network enabled devices in a Microsoft Active Directory environment.
• Prior experience installing, configuring, and troubleshooting software and desktop operating systems such as office 365 products and Windows 11.
• Understanding of networking concepts such as DNS and DHCP.
• Experience running network wiring and terminating cables with RJ45 connectors and keystone jacks.
• Capability to follow established procedures and policies.
• Ability to manage and resolve helpdesk requests in person or over the phone and escalate tickets when necessary.
• Security awareness training for personnel who do not have computer access to online training.
• Lifting of heavy IT equipment up to 45Lbs.

Benefits

• Competitive salary based on experience
• Comprehensive medical, dental, and vision insurance
• Life insurance, short-term disability, and long-term disability coverage
• 401(k) retirement plan
• Paid vacation and holidays