Helpdesk Technician

Varsity is hiring a Helpdesk Technician to join our Remote Support team. The ideal candidate will have excellent communication skills, strong customer service, and ability to problem solve a wide range of technical problems.

Requirements

• Serve as the first point of contact for client technical issues via chat, voice, sms, and email.
• Troubleshoot and resolve device, software, and connectivity issues.
• Assist with setup and configuration of user accounts, email, personal computing and mobile devices.
• Provide support for commonly used office applications like Google and Microsoft (among others).
• Document issues and resolutions accurately in the ticketing system.
• Work with technicians, engineers, and other Varsity staff for timely resolution including escalations and transfers to field team.
• Learn, follow, and enhance operating procedures.
• Follow, update, and create Knowledge base.
• Adhere to procedures and policies on customer service, service delivery, and cybersecurity.
• Maintain exceptional customer service in all customer interactions.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance