CRM Manager
Debenhams GroupLondon, England, United Kingdom
Posted March 20, 2026
Full Time
About the Company
Debenhams Group is a retail company that values individual differences and wants to create a workplace where everyone can be themselves.
Job Description
We are looking for an experienced CRM Manager to join our digital marketing team. The role will involve creating and delivering a retention and acquisition strategy across CRM channels. The ideal candidate will be passionate, creative, and agile, with a focus on customer-centric thinking and data-driven decision making.
Requirements
- Strategical lead within the CRM function
- Responsible for the end-to-end management and execution of global email, push notification, and SMS campaigns
- Representing CRM, working across departments and marketing channels to shape and develop an integrated, data-led customer journey
- Manage CRM team hierarchy, identifying team growth areas and create development solutions
Benefits
- Highly competitive bonus scheme
- Company pension
- Share schemes
- Private medical cover
- Life assurance
- 20% discount across all brands
- Comprehensive wellbeing package
- Ongoing learning and development with strong internal progression
- Free season ticket loan
