CRM Manager

This role is responsible for leading the CRM efforts for Jaded London, supporting the E-commerce team to build and scale CRM initiatives, and managing customer retention KPIs. Key responsibilities include curating and managing calendars, implementing a lifecycle centric customer segmentation and communication strategy, and managing email automation.

Requirements

• CRM specialist with significant experience managing and optimising CRM activity at manager level for retail businesses, fashion experience a bonus.
• Extensive experience working with CDP platforms, specifically Ometria.
• Demonstrable skill and experience of developing customer segmentation models to support business goals.
• Data obsessed with a highly analytical mindset.
• Basic knowledge of HTML desirable.
• Results focussed demonstrated through successful delivery of CRM, App & Loyalty programs that have driven strong business impact.
• Commercial approach to role and operations.

Benefits

• 50% Employee Discount
• 24 days holiday per year (plus bank holidays)
• A paid day off on your birthday
• A paid moving day per year
• Pension Scheme
• Bonus Scheme
• Employee Assistance Programme for you and your family
• £500 employee referral bonus scheme
• Local Business Discounts (cafés, fitness, beauty etc)