Customer Support Associate
DebtBookCharlotte, North Carolina, United States
Posted May 20, 2026
Full Time
About the Company
DebtBook is a fast-growing company that dreams big, moves fast, makes an impact, and brings joy to everything they do.
Job Description
DebtBook is seeking a Customer Support Associate to join their team. The successful candidate will respond to client inquiries, troubleshoot issues, and provide training and product education to clients. The role requires excellent analytical, problem-solving, and communication skills, as well as experience in customer service and software product support.
Requirements
- Experience in a people-focused, customer service role, software product support experience strongly preferred
- Proficient in all Microsoft Excel, including formulas and functions
- Proficiency in data manipulation and analysis in Excel is required
- Experience with accounting and/or bond math is preferred
- Bachelor's Degree in Accounting or Finance preferred
Benefits
- Competitive salaries plus equity (stock options) for all employees
- Comprehensive health, dental, and vision insurance, 401(k) with 4% employer match
- Generous leave policies (including unlimited PTO)
- Professional development opportunities and tuition reimbursement
- Family and wellness perks
- In-person social events
- Top-of-the-line equipment, and a newly furnished office
