Solutions Engineering Manager
DecagonNew York, New York, United States
Posted October 1, 2025
Full Time
About the Company
Decagon is a leading conversational AI platform that empowers brands to deliver intelligent, human-like customer experiences across chat, email, and voice. Partnering with industry leaders such as Hertz and Eventbrite, Decagon resolves millions of inquiries in multiple languages, offering a scalable solution for enhancing customer engagement. Backed by prominent investors including Accel and Andreessen Horowitz, Decagon stands out through its advanced AI agents and commitment to redefining customer experience at scale.
Job Description
Decagon is a conversational AI platform revolutionizing customer experience, partnering with leading brands to deliver intelligent customer support. They are seeking a Solutions Engineering Manager to lead their growing pre-sales solutions engineering function, driving adoption of their AI-native platform and ensuring technical excellence. The role involves team leadership, strategic partnerships, and executive engagement within the enterprise ecosystem.
Requirements
- Hire, mentor, and manage a team of Solutions Architects
- Establish best practices for pre-sales solutioning
- Engage with strategic enterprise prospects
- Drive adoption of Decagon's AI platform
- Strong technical proficiency with enterprise AI deployments
- Excellent communication skills
- Collaborative and organizational mindset
- Ability to thrive in fast-paced environments
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible "take what you need" vacation policy
- Daily lunches, dinners, and snacks provided in-office
