Staff Research Engineer

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Requirements

• 8+ years of experience in AI/ML engineering or research
• Prior experience post-training and deploying LLMs in production environments
• Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
• Track record of taking research ideas from prototype → reliable, measurable production impact
• Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution

Benefits

• Medical, dental, and vision benefits
• Take what you need vacation policy
• Daily lunches, dinners and snacks in the office to keep you at your best