Customer Success & Lifecycle Operations Manager

Legacy is a Web3 wallet designed to protect digital assets through beneficiary protection and seamless DeFi access. The company is looking for a Customer Success & Lifecycle Operations Manager to own the post-acquisition customer journey and turn users into long-term, high-LTV subscribers.

Requirements

• 2–6 years in SaaS Customer Success, Lifecycle, Growth, or Revenue Operations
• Strong understanding of subscription economics
• Experience working across multiple product lines (preferred)
• Proven experience reducing churn and increasing LTV
• Highly analytical and comfortable working with raw data
• Experience building dashboards and interpreting cohort analysis
• AI-native - actively using AI to improve output
• Comfortable building systems from zero
• Strong written communication

Benefits

• Competitive salary
• Performance-based incentives tied to retention & LTV improvement
• Direct exposure to founders
• Ability to shape the entire customer success function
• Remote work
• High ownership, high-impact role
• Growth into Head of Lifecycle / CS Operations / Revenue Ops