Customer Success & Lifecycle Operations Manager

Legacy is an easy-to-use, non-custodial Web3 wallet designed to protect digital assets through beneficiary protection and seamless DeFi access. We need someone to own the post-acquisition customer journey and turn users into long-term, high-LTV subscribers. This role sits within a lean 5–8 person software team. You will build systems from scratch and operate at the intersection of Data, Product, Lifecycle marketing, Subscription analytics, Customer health scoring, and AI-powered workflow optimization.

Requirements

• 2–6 years in SaaS Customer Success, Lifecycle, Growth, or Revenue Operations
• Strong understanding of subscription economics
• Experience working across multiple product lines (preferred)
• Proven experience reducing churn and increasing LTV
• Highly analytical and comfortable working with raw data
• Experience building dashboards and interpreting cohort analysis
• AI-native - actively using AI to improve output
• Comfortable building systems from zero
• Strong written communication

Benefits

• Competitive salary
• Performance-based incentives tied to retention & LTV improvement
• Direct exposure to founders
• Ability to shape the entire customer success function
• Remote work
• High ownership, high-impact role