Customer Success & Lifecycle Operations Manager
Decentralized MastersUkraine
Posted February 26, 2026
Full Time
About the Company
Legacy is an easy-to-use, non-custodial Web3 wallet designed to protect digital assets through beneficiary protection and seamless DeFi access.
Job Description
Legacy is hiring a Customer Success & Lifecycle Operations Manager to own the post-acquisition customer journey and turn users into long-term, high-LTV subscribers. The role involves reducing churn, increasing activation, and growing LTV across multiple software products.
Requirements
- 2–6 years in SaaS Customer Success, Lifecycle, Growth, or Revenue Operations
- Strong understanding of subscription economics
- Experience working across multiple product lines (preferred)
- Proven experience reducing churn and increasing LTV
- Highly analytical and comfortable working with raw data
- Experience building dashboards and interpreting cohort analysis
- AI-native - actively using AI to improve output
- Comfortable building systems from zero
- Strong written communication
Benefits
- Competitive salary
- Performance-based incentives tied to retention & LTV improvement
- Direct exposure to founders
- Remote work
- High ownership, high-impact role