Customer Success Manager

We are looking for a Customer Success Manager to own the post-onboarding member experience for a private investor club. The role involves member retention, satisfaction, deal-flow engagement, and systems that scale member success as the club grows.

Requirements

• 2–6 years in Customer Success
• Strong understanding of subscription economics
• Experience working across multiple product lines (preferred)
• Proven experience reducing churn and increasing LTV
• Highly analytical and comfortable working with raw data
• Experience building dashboards and interpreting cohort analysis
• AI-native - actively using AI to improve output
• Comfortable building systems from zero
• Strong written communication
• Fintech / Crypto / Web3 experience
• Experience with HubSpot, PostHog, Whop, Circle
• Experience building Customer Health Index models
• Experience reconciling messy data across tools
• Experience in multi-product SaaS environments

Benefits

• Competitive salary
• Performance-based incentives tied to retention
• Direct exposure to founders
• Ability to shape the entire customer success function
• Remote work
• High ownership, high-impact role