Customer Success Manager

Inflection Club is seeking a Customer Success Manager to own the post-onboarding member experience, focusing on member retention, satisfaction, and deal-flow engagement.

Requirements

• 2-6 years of experience in Customer Success
• Strong understanding of subscription economics
• Experience working across multiple product lines (preferred)
• Proven experience reducing churn and increasing LTV
• Highly analytical and comfortable working with raw data
• Experience building dashboards and interpreting cohort analysis
• AI-native - actively using AI to improve output
• Comfortable building systems from zero
• Strong written communication

Benefits

• Competitive salary
• Performance-based incentives tied to retention
• Direct exposure to founders
• Ability to shape the entire customer success function
• Remote work
• High ownership, high-impact role