Service Desk Technician (Day Shift)
DecisionPointVirginia, United States
Posted March 31, 2024
Full Time
About the Company
DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer.
Job Description
DecisionPoint is seeking an experienced Service Desk Technician (Day Shift) to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center (TOC) in Arlington, Virginia. The role provides operational support services to the CISA organization end users and is largely responsible for providing Tier 1 technical support to end-users via phone, email, and chat.
Requirements
- Provide Tier 1 technical support to end-users via phone, email, and chat
- Owning, tracking, and resolving Information Technology (IT) incidents and requests
- Fulfilling requests and resolving incidents on a daily basis to ensure service-related issues are identified and resolved within established Service Level Objectives (SLO’s)
