Service Desk Analyst
Omniscius LLCVirginia, United States
Posted May 14, 2026
Full Time
About the Company
Omniscius LLC specializes in empowering businesses through cutting-edge Business Intelligence and exceptional Talent Acquisition. We offer custom training, strategic staffing solutions, and unique talent acquisition strategies tailored for Federal Contracting. Our robust partner ecosystem ensures your business stays ahead, optimizing talent acquisition with expertise that transforms challenges into opportunities.
Job Description
Our client is seeking a Service Desk Analyst to support a high-profile Department of Defense (DoD) customer in Arlington, VA, with responsibilities including troubleshooting incidents, managing tickets, and providing VIP support to a 4,000-user community.
Requirements
- Troubleshoot and resolve Tier I and II incidents
- Provide in-person and phone support to a 4,000-user community
- Manage and update trouble tickets
- Deliver VIP support and communicate status updates
- Handle a high-volume ticket queue efficiently
- Participate in team meetings, training sessions, and ticket reviews
- Develop and maintain documentation and knowledge bases
- Support special projects and focus teams
- Maintain professionalism and strong customer service
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
