Service Desk Agent
Omniscius LLCMorgantown, WV
Posted May 14, 2026
Full Time
About the Company
Omniscius LLC specializes in empowering businesses through cutting-edge Business Intelligence and exceptional Talent Acquisition. We offer custom training, strategic staffing solutions, and unique talent acquisition strategies tailored for Federal Contracting. Our robust partner ecosystem ensures your business stays ahead, optimizing talent acquisition with expertise that transforms challenges into opportunities.
Job Description
Our client is seeking qualified Service Desk Agents to provide technical support services in a fast-paced help desk environment. The Service Desk Agent will support agency personnel by troubleshooting technical issues and ensuring high levels of customer satisfaction through phone and email support.
Requirements
- Must be a U.S. Citizen or have official legal status in the United States and have continuously resided in the United States for the last two years in accordance with 8 U.S.C. 1324b(a)(2)(C)
- Must be able to pass a federal background investigation and obtain a Public Trust clearance
- Associate degree or higher in Information Technology or related field; OR High school diploma with relevant IT certifications, training, or equivalent experience
- Minimum of one (1) year of information technology experience
- Experience supporting network hardware, protocols, and standards
- Application support experience
- Knowledge of applicable data privacy practices and laws
- Proficiency with Microsoft Word, Excel, Outlook, and database management tools
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
