Customer Success Manager
Definitive HealthcareFramingham, Massachusetts, United States
Posted April 21, 2026
65000 - 123000 USD
Full Time
About the Company
Definitive Healthcare is a fast-growing company that offers industry-leading products, a flexible culture, and competitive benefits.
Job Description
Definitive Healthcare is seeking a Customer Success Manager to join their Customer Experience Team. The successful candidate will be responsible for the overall success and health of customers in their book, building partnerships, driving product adoption, and providing an excellent customer experience.
Requirements
- 3-5 years' experience in a client-facing role
- Experience working in customer support for a technical product
- Superior communication skills
- Ability to learn new concepts quickly
- Strong attention to detail
- Energy, humor, compassion, and enthusiasm
Benefits
- Comprehensive benefits package
- Unlimited paid time off
- Participation in the company's 401(k) plan with employer contribution
