We’re passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare.
Requirements
- Requirements Gathering: Collaborate with external client stakeholders and leverage RWE/RWD expertise to gather detailed requirements for analytical projects and services.
- Statement of Work (SOW) Development: Translate customer requirements into well-structured and comprehensive Statements of Work, ensuring clarity, scope definition, deliverables, timelines, and cost estimation.
- Collaboration: Partner with internal knowledge centers to evangelize Definitive Healthcare solutions within customer systems and drive adoption of our products and services.
- Thought Leadership: Provides thought leadership both internally and externally relative to verticalized domain and the application of healthcare commercial intelligence to complex business problems.
- Escalations: Coordinate appropriate parties for escalation of client issues.
- Customer Satisfaction Tracking: Implement methods to gauge customer satisfaction, using feedback data to continuously enhance client experience and service delivery.
- Expansion Opportunities: Identify additional opportunities for value-added services or upselling during client interactions, aligning them with the client's strategic objectives.
- Retention: Partner with Customer Success and Account Management to drive retention of Definitive Healthcare’s products and services.
- Conflict Resolution: Handle client conflicts or challenges with diplomacy, seeking mutually beneficial solutions and maintaining a positive working relationship.
- Market Insights: Keep clients informed about industry trends, best practices, and relevant product updates to position the organization as a trusted advisor.
- Data Qualification: Validate claims and procedure volumes to ensure the effort invested will produce worthwhile results for the client.
- Project Management: Manage multiple client projects simultaneously, ensuring timely delivery and documentation of all processes, and follow-up with the client.
Benefits
- Comprehensive benefits package including medical, dental, and vision coverage, unlimited paid time off, and participation in the company’s 401(k) plan with employer contribution
- Company bonus or commission plan
