Agente de Contact Center (m/f/d)

Join DEKRA, a global leader in technical services, certification, and consultancy, as a Contact Center Agent to reinforce their Lisbon team. Make outbound calls to clients, follow communication scripts, and meet individual and team goals set.

Requirements

• Previous experience in call centers or customer service
• Excellent verbal and written communication skills
• Microsoft Office skills, with a focus on Excel (data extraction and preparation)
• Ability to use CRM systems and manage information accurately
• Proactive, responsible, and result-oriented profile
• Strong customer focus, with the ability to handle challenging situations calmly and professionally
• Team spirit, adaptability, and organization

Benefits

• Attractive salary package
• Health insurance
• Hybrid work regime
• Career progression
• Good working environment and collaborative culture