Agente de Atendimento ao Cliente (Contact Center)

Customer Service Agent (Telephone Support) responsible for issuing and receiving customer calls, managing email inquiries, and providing support in clarifying doubts about the product and process. Located in Lisbon, Portugal, with a dynamic and collaborative work environment.

Requirements

• Previous experience in customer service by phone, ideally in the financial sector
• User skills in Microsoft tools (Outlook, Teams, Excel)
• Excellent communication skills, active listening, and negotiation

Benefits

• Permanent contract
• Fixed monthly remuneration + variable component
• Internal telework policy: up to 10 days per month
• Dynamic and collaborative work environment