IT Service Desk Agent / Mitarbeiter (m/w/d)
DEKRA SEStuttgart, Baden-Württemberg, Germany
Posted February 10, 2026
Full Time
About the Company
DEKRA is a global leader in safety and sustainability, with a focus on future topics such as cybersecurity, clean energies, and artificial intelligence.
Job Description
IT Service Desk Agent responsible for receiving and resolving IT inquiries via phone, email, chat, or self-service platform. Solve technical problems and document solutions in the Knowledge Base database.
Requirements
- Completed education in the IT field or comparable education
- Experience in 1st- and 2nd-level support
- Good IT knowledge, particularly for Windows 11 and Microsoft 365
- First experience with virtualization, remote apps, Microsoft Entra, Microsoft Intune, Networking
- Experience with ticket systems and ITIL processes
- High customer and service-mindedness
- Good German language skills and good English language skills
Benefits
- Attractive remuneration
- 30 days of vacation
- Flexible work
- Internal training and qualification measures
- Company success participation
