Service Desk Agent with German&English (remote)
NTT DATARomania
Posted January 26, 2026
Full Time
About the Company
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
Job Description
The Service Desk Agent advises and assists users in solving problems related to hardware, software, networks, and peripherals. Screens, diagnoses, researches, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution.
Requirements
- Fluency in German
- Good command of English
- Excellent communication and customer service skills
- Awareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
- Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
- Flexibility to work shifts if required