Service Desk Agent with German & English

NTT DATA Services is seeking a Helpdesk Analyst with German language skills to join their team in Cluj-Napoca, Romania. The successful candidate will advise and assist users in solving problems related to hardware, software, networks, and peripherals.

Requirements

• Manages customer interactions & records reported issues in the ITSM
• Identifies issues, apply fixes and investigates root causes using internal instructions.
• Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
• Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
• Participates in a supportive role by acting as a liaison between customers and departments within the organization

Benefits

• Work in the office, hybrid or fully remote
• Comprehensive, locally competitive benefits package
• Company culture focused on the employee wellbeing
• Opportunity to grow a career in Monitoring/Infrastructure
• Learning & Development platforms