Service Manager 2nd Level Support (w/m/d)
Delegate Technology GmbHVienna, Austria
Posted January 30, 2024
45738 - 45738 EUR
Full Time
About the Company
Delegate-Group is a company with over 80 employees and a global market leader in software solutions, services, and consulting in the professional catering and healthcare segments.
Job Description
We are seeking a Service Manager 2nd Level Support to ensure our Service Level Agreements (SLA) and maximize customer satisfaction through efficient processes and transparent communication.
Requirements
- Basic understanding of IT infrastructures, technologies, and processes
- Proficiency in German (C2) and English (C1)
- Experience with ticket systems
- Well-developed team skills and flexibility
- Excellent communication skills
- Strong customer orientation
- Good conflict management skills
Benefits
- Hybrid work environment
- Relaxation room
- Free drinks, fruit, and snacks
- Monthly brunch and team-building events
