Public Sector, Customer Success Manager

As a Customer Success Manager, Public Sector, you will own and shape the post-sale experience for state and judicial customers who rely on DeleteMe to protect highly sensitive personal data.

Requirements

• Own the end-to-end customer lifecycle for Public Sector accounts, including onboarding, implementation, adoption, renewal, and long-term retention
• Collaborate cross-functionally with Account Executives, Product, Support, Marketing, and leadership to deliver a cohesive customer experience
• Own renewals and retention, mitigate logo churn, and partner with Account Executives to identify and execute expansion opportunities
• Work cross-functionally with a variety of departments on projects to enhance the product and customer experience
• Ensure a successful client retention experience for DeleteMe Public Sector customers
• Understand DeleteMe customer’s business needs and opportunities for growth with existing customers
• Help create a reference-able pipeline of customers to highlight and elevate the ‘DeleteMe brand’ and overall brand awareness throughout the privacy industry
• Act as a product expert and representative for DeleteMe’s customers and customer advocate with internal DeleteMe stakeholders (Voice of the Customer)
• Develop and follow best practices for client engagements and deliver value adding customer engagements on an ongoing basis
• Provide Executive Business Reviews to high value customers to demonstrate product value

Benefits

• Comprehensive health benefits - Medical, Vision, Dental
• Flexible work schedule
• Generous 401k matching up to 6%
• 20 days paid time off
• 15 sick days
• 12 company-paid holidays
• Childcare expense reimbursement
• Fitness and cell phone reimbursement
• Birthday time off