Manager, Customer Success
DeleteMeBoston, Massachusetts, United States
Posted January 6, 2026
Full Time
About the Company
DeleteMe is the leader in proactive privacy protection, helping security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web.
Job Description
DeleteMe is the leader in proactive privacy protection, and the Manager, Customer Success will lead and mentor a team of Customer Success Managers to drive product adoption, retention, and growth for valued customers.
Requirements
- Minimum of 5+ years of experience in Customer Success or Account Management
- Minimum of 2+ years in a leadership or management role
- Proven ability to lead, motivate, and mentor a team
- Exceptional written and verbal communication skills
- Strong analytical and problem-solving abilities, with proficiency in using CRM and Customer Success platforms
- Demonstrated experience in developing and executing customer success strategies
- Deep knowledge and understanding of verticals highly impacted by data exposure, like threat intelligence/protective intelligence, executive protection, and/or cyber security
Benefits
- Comprehensive health benefits - Medical, Vision, Dental
- Flexible work schedule
- Generous 401k matching up to 6%
- 20 days paid time off
- 15 sick days
- 12 company-paid holidays
- Childcare expense reimbursement
- Fitness and cell phone reimbursement
- Birthday time off
