Service Operations Coordinator (German Speaker)

foodora is looking for a Service Operations Coordinator (German Speaker) to join their team in Budapest, Hungary. The successful candidate will be responsible for delivering efficient, high-quality support to customers and partners, while ensuring adherence to established processes and service standards.

Requirements

• Diploma, Degree, or relevant qualification in any field preferred
• 1–3 years of experience in a contact center or customer service role, preferably within e-commerce, quick commerce, or tech industries
• Strong communication skills in English and German, both written and verbal
• Comfortable using tools such as Google Workspace or Microsoft Office
• Familiarity with CRM, ticketing, or operations platforms is a plus
• Strong attention to detail and ability to follow through on tasks
• Comfortable working in a fast-paced environment with shifting priorities
• Team player with a problem-solving mindset and a willingness to learn
• Basic understanding of service metrics and operational KPIs
• Experience with reporting, dashboards, or using data to guide decisions is a plus
• Knowledge of COPC, Six Sigma, or SQL is a bonus but not required

Benefits

• Life, accident & health insurance (MetLife)
• SZÉP-card & Medicare health package
• foodora PRO & vouchers
• Mental health support & relaxing office massages
• In-house English lessons + LinkedIn Learning access
• Extra days off, AYCM partnership & all tools provided