Associate Director | Service Delivery Manager | Bengaluru | Engineering
DeloitteBengaluru, Karnataka, India
Posted March 6, 2026
Full Time
About the Company
Deloitte is a global consulting firm that helps clients solve complex business problems and improve their operations.
Job Description
Deloitte is seeking an Associate Director | Service Delivery Manager to lead the successful delivery of Cloud Operate / Managed Services engagements across cloud environments. The successful candidate will oversee client relationship management, operational governance, incident & problem management, SLA adherence, team coordination, and continuous service improvement.
Requirements
- 12+ years of IT experience with 5+ years in cloud operations or managed services
- Strong cloud operations knowledge (AWS/Azure/GCP/OCI)
- Deep understanding of ITIL v3/v4 and service management
- Experience leading globally distributed teams
- Proficiency with monitoring tools and ticketing systems
- Strong stakeholder management and communication skills
Benefits
- Professional growth opportunities
- Collaborative and inclusive work environment
- Competitive compensation and benefits package