Associate Director | Service Delivery Manager | Bengaluru | Engineering

Deloitte is seeking a seasoned Service Delivery Manager (SDM) to lead end-to-end service delivery for our Software-Defined Data Center (SDDC) platforms. The SDM will own SLA/SLO attainment, incident/problem/change governance, capacity & cost optimization, compliance, resilience (DR/BCP), and stakeholder management while driving continuous improvement and automation across VMware-based SDDC (vSphere, vSAN, NSX-T, VCF) and integrated services (backup, monitoring, security).

Requirements

• 12+ years in infrastructure/cloud operations
• 5+ years leading service delivery for data center or SDDC services
• Deep understanding of VMware SDDC: vSphere/ESXi/vCenter, vSAN, NSX-T, and optionally VCF/SDDC Manager
• Solid grasp of backup/DR tooling and strategies; ITIL expertise (Incident/Change/Problem)
• Strong risk, compliance, and audit orientation; experience with security baselines and vulnerability management
• Proven stakeholder management, executive communication, and vendor management
• Experience leading on-call operations and major incident situations
• Data-driven mindset; proficiency in service reporting and KPI governance

Benefits

• Opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond
• Chance to work on a global organization that is making a measurable impact that matters every day
• Competitive compensation and benefits package
• Opportunities for career growth and development
• Diverse and inclusive work environment